Shipping & Shipping charges
All New Zealand orders are sent via tracked domestic courier. International orders are shipped via DHL's tracked courier service.
New Zealand Customers
Orders under 50 NZD are charged at 7.50 NZD shipping (inc. GST)
Orders of 50 NZD and over receive free shipping to NZ addresses.
We use courier services that are fast and reliable. Small orders with a big shipping charge just don’t make sense to anyone. Make your order big enough to be worthwhile, our products make great gifts.
Australia: Orders under 90 AUD are charged 24 NZD (~22 AUD) for tracked courier. Orders above this receive free shipping.
Asia Pacific Region: Orders under 150 NZD are charged 35 NZD for tracked courier. Orders above this receive free shipping.
USA: Orders under 90 USD are charged 40 NZD (~25 USD) for tracked courier. Orders above this receive free shipping.
Canada: All orders charged a flat rate of 80 NZD (~70 CAD) to cover entry fee, duties and taxes paid as well as courier.
Europe including UK: Duties and Taxes Paid Tracked Courier is 150 NZD.
Rest of World: Orders are charged 70 NZD
We do our best to get your order to you as quickly as possible. To help with expectations, please allow:
For NZ customers, please allow 3 working days for delivery. (Allow 1-2 extra days for Rural Delivery.) If the order is small, we’ll send them “No Signature Required” so that they are easy to get at home. If they are larger, you may be required to sign on receipt, or take a card to the post office to retrieve.
For International customers, shipping times are 10-15 working days. Orders are despatched via tracked and insured service depending on the location, and you may be required to sign on receipt.
We cannot guarantee delivery by a particular date. If you are going away, please allow sufficient time or arrange an alternative address for your order to be delivered.
Have more questions? Visit our NZ and world-wide page
We are so proud of the products we create that we offer a Goodbye Worries, 30 day money-back promise.
Certified Natural Water-Free
High Performance Sunscreen made right here in New Zealand
Our Sun Balm sunscreen meets the ASNZ 2604:2012 sunscreen standard, which includes broad spectrum coverage.
The rich organic oils and butters give Sun Balm variations in texture and help it melt smoothly and evenly on your skin and lips.
All of our ingredients have been selected for their skin benefits including skin soothing, moisture control and antioxidant richness.
THE TRUE MULTI-PURPOSE BALM
Use Manuka Balm to
prevent or soothe chaffing
soothe cuts, scrapes, bites, stings
respond to road rash
support over-sunned lips
and of course....
help chapped lips heal!
The natural balm for lips and skin
A HAPPY COLLABORATION
Real Vanilla. Really.
Many vanilla products- even some labelled with “real vanilla” use fragrances and add ons to get the flavour profile that people expect of vanilla in a cheaper way, rather than using all real vanilla.
In search of an honest vanilla, founder and product maker for Goodbye, Becky Cashman teamed up with award-winning Heilala Vanilla.
Goodbye OUCH Vanilla Balm starts with Heilala vanilla beans warmly infused in organic jojoba oil for several weeks. This infusion is added to balanced vegan waxes and oils to make a delicious, sexy, and incredibly soothing balm for lips and skin.
There are unique bio-active compounds in the oil soluble portion of the vanilla bean, a precious skincare secret.