Shipping & Shipping charges
All New Zealand orders are sent via tracked domestic courier. International orders are shipped via DHL's tracked courier service.
New Zealand Customers
Orders under 50 NZD are charged at 7.50 NZD shipping (inc. GST)
Orders of 50 NZD and over receive free shipping to NZ addresses.
International Customers
We use courier services that are fast and reliable. Small orders with a big shipping charge just don’t make sense to anyone. Make your order big enough to be worthwhile, our products make great gifts.
Australia: Orders under 90 AUD are charged 24 NZD (~22 AUD) for tracked courier. Orders above this receive free shipping.
Asia Pacific Region: Orders under 150 NZD are charged 35 NZD for tracked courier. Orders above this receive free shipping.
USA: Orders under 90 USD are charged 40 NZD (~25 USD) for tracked courier. Orders above this receive free shipping.
Canada: All orders charged a flat rate of 80 NZD (~70 CAD) to cover entry fee, duties and taxes paid as well as courier.
Europe including UK: Duties and Taxes Paid Tracked Courier is 150 NZD.
Rest of World: Orders are charged 70 NZD
Delivery Times
We do our best to get your order to you as quickly as possible. To help with expectations, please allow:
For NZ customers, please allow 3 working days for delivery. (Allow 1-2 extra days for Rural Delivery.) If the order is small, we’ll send them “No Signature Required” so that they are easy to get at home. If they are larger, you may be required to sign on receipt, or take a card to the post office to retrieve.
For International customers, shipping times are 10-15 working days. Orders are despatched via tracked and insured service depending on the location, and you may be required to sign on receipt.
We cannot guarantee delivery by a particular date. If you are going away, please allow sufficient time or arrange an alternative address for your order to be delivered.
Have more questions? Visit our NZ and world-wide page
We are so proud of the products we create that we offer a Goodbye Worries, 30 day money-back promise.
Vanilla Balm Wins Gold
Clean + Conscious Awards Recognises Vanilla Balm as Multi-Balm Winner 2024
Here's what the judges said:
"This cute little tin is perfect for my handbag and the balm is great for my lips." Lucy E Cousins
"I absolutely adore the Vanilla Balm by Goodbye." Petria Leggo-Field
"I love how quickly this balm healed and calmed down sensitive lips and the skin surrounding the area." Candice Needham
A HAPPY COLLABORATION
Real Vanilla. Really.
Many vanilla products- even some labelled with “real vanilla” use fragrances and add ons to get the flavour profile that people expect of vanilla in a cheaper way, rather than using all real vanilla.
In search of an honest vanilla, founder and product maker for Goodbye, Becky Cashman teamed up with award-winning Heilala Vanilla.
Goodbye OUCH Vanilla Balm starts with Heilala vanilla beans warmly infused in organic jojoba oil for several weeks. This infusion is added to balanced vegan waxes and oils to make a delicious, sexy, and incredibly soothing balm for lips and skin.
There are unique bio-active compounds in the oil soluble portion of the vanilla bean, a precious skincare secret.
BEAN TO BOTTLE
Sustainability
Sustainability is at the heart of Heilala Vanilla’s ‘Reason Why’.
Heilala Vanilla supports ‘The Tongan Way’ (Anga Fakatonga), with a working culture that is social, family friendly and has given its people a new industry to adopt, supporting the protection of their local lifestyle.
Heilala is building a stable, long-term industry for Tonga, redefining corporate-social responsibility by working with an entire nation to transform their future.
