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Delivery FAQ

What if I used the wrong delivery address or could not collect the parcel when the notice was left at my house?

We accept no responsibility if your order cannot be delivered if you are not home or if you have supplied us with incorrect or incomplete address details. Our service will do their best to get your parcel to you, but if it fails to find you, it will return the product to us adding another shipping charge. At this point, we will calculate the price you paid for the product less the actual shipping it cost to get it to you and back to us. If the product is worth less than the sum of the shipping, we will not refund any of your order. If the product is worth more than the shipping, we will refund the difference to you. Knowing this, check the address you give us carefully, and make sure someone is ready to find it when the delivery service leaves a card for pickup.

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