Shipping & Shipping charges
All New Zealand orders are sent via tracked domestic courier. International orders are shipped via DHL's tracked courier service.
New Zealand Customers
Orders under 50 NZD are charged at 7.50 NZD shipping (inc. GST)
Orders of 50 NZD and over receive free shipping to NZ addresses.
We use courier services that are fast and reliable. Small orders with a big shipping charge just don’t make sense to anyone. Make your order big enough to be worthwhile, our products make great gifts.
Australia: Orders under 90 AUD are charged 24 NZD (~22 AUD) for tracked courier. Orders above this receive free shipping.
Asia Pacific Region: Orders under 150 NZD are charged 35 NZD for tracked courier. Orders above this receive free shipping.
USA: Orders under 90 USD are charged 40 NZD (~25 USD) for tracked courier. Orders above this receive free shipping.
Canada: All orders charged a flat rate of 80 NZD (~70 CAD) to cover entry fee, duties and taxes paid as well as courier.
Europe including UK: Duties and Taxes Paid Tracked Courier is 150 NZD.
Rest of World: Orders are charged 70 NZD
We do our best to get your order to you as quickly as possible. To help with expectations, please allow:
For NZ customers, please allow 3 working days for delivery. (Allow 1-2 extra days for Rural Delivery.) If the order is small, we’ll send them “No Signature Required” so that they are easy to get at home. If they are larger, you may be required to sign on receipt, or take a card to the post office to retrieve.
For International customers, shipping times are 10-15 working days. Orders are despatched via tracked and insured service depending on the location, and you may be required to sign on receipt.
We cannot guarantee delivery by a particular date. If you are going away, please allow sufficient time or arrange an alternative address for your order to be delivered.
Have more questions? Visit our NZ and world-wide page
We are so proud of the products we create that we offer a Goodbye Worries, 30 day money-back promise.
unique to new zealand
East Cape Manuka
In New Zealand, there’s an oil produced on the East Cape that has a specific chemotype that has a particularly high characteristic of
antimicrobial effect, even on gram-positive bacteria like staphylococcus
aureus. This chemotype is measured as beta-triketones and is unique to
manuka plants from the East Cape, New Zealand.
new zealand native plant
flowering white and pink
Manuka flowers throughout winter, adding colour and hope to the cooler landscape. After flowering, the branches are harvested for distillation.
first aid in a tiny bottle
The power of genuine manuka oil
Manuka oil is a very different product than manuka honey, but they come from the same plant. Manuka oil is an essential oil that is obtained by distilling the branches and leaves to release and collect the volatile oil. It does not give the oil easily, requiring a longer distillation time to unlock it from the plant. Far less than 1% of the plant branches and leaves are captured as manuka oil.
Many companies sell a "manuka oil" that is NOT 100% essential oil, make sure you check the company and ingredient list if comparing prices.
FIRST AID AND PREVENTION RESPONSE
Manuka Oil uses in our home
from becky, founder and product maker
Many people that know Manuka oil will associate it with acne treatments as it helps keep the skin clean without stripping the skin.
In our house we have three more uses for manuka oil. I consider them all to be a high alert prevention response, and have seen many situations turned around by using manuka oil early in the first aid response or early response in feeling unwell.
1) First Aid Soak:
For every scrape, cat scratch, oyster cut, stubbed toe, scraped knee or splinter, we use 3 to 6 drops of essential oil in warm water to soak for 10 minutes. This is the most amazing way to clean a small skin wound before dressing it with our Manuka Balm and a plaster or gauze. If the area is not soakable, you can either use a cloth to make a warm water compress or have a bath (you can use 6 to 8 drops in a bath).
2) Mouthwash and gargle:
It doesn’t taste great, but it’s a heck of a friend to have for a sore throat or post dental work. Put just one drop in a few sips of warm water with a 1/4 tsp of salt and gently swish or gargle for 15 seconds at a time and spit out. I do this before bed when I’m feeling that I might be getting sick feeling. The more challenged I feel, the more often I gargle, up to 4 x per day. If I’m chasing a sore throat, I often follow with below treatment for the ears.
For sore ears or the feeling of a sore throat that’s up passages and headed for the ears. Put one drop into a half teaspoon of olive oil soak a small cotton strip and place into both ears before bedtime. Put a soft
cloth over the pillowcase to protect your linens as the oil can come out a little when you sleep on your side.
Please see a Doctor if you are concerned about your symptoms or progress in recovery at any time.
Oh and, we keep a manuka oil on our sailboat, in our bathroom, and in our traveling first aid kit.