Meet the New Packaging for Mānuka Ouch balm
Same Product you Know and Love
It's been a long brand re-fresh- started some 22 months ago, and finally, they're all in their new outfits! The same product you know and love, in a gorgeous new look.
Mānuka OUCH Balm
Free Shipping in New Zealand at $50+
Portable First Aid for Lips and Skin
For everything from bites, scratches and stings, to dry skin and especially for soothing chapped lips. Once you start using this product, you’ll wonder what you did before you had OUCH balm around. Pocket friendly!
All ingredients are minimally processed plant based ingredients, PLUS certified organic beeswax from third generation South Island beekeeper Reece. Every ingredient has a powerful job to do taking care of your skin. And that is awesome.
Shipping Details
Shipping & Shipping charges
All New Zealand orders are sent via tracked domestic courier. International orders are shipped via DHL or Fed Ex's tracked courier service.
New Zealand Customers
Orders under 50 NZD are charged at 7.50 NZD shipping (inc. GST)
Orders of 50 NZD and over receive free shipping to NZ addresses.
International Customers- We can't ship everywhere- and we're doing our best about the costs!
Update May 2026
Courier pricing and customs issues have more than doubled in the past year and brought us to trim our international sending options.
Small orders with a big shipping charge just don’t make sense to anyone. Make your order big enough to be worthwhile, our products make great gifts.
Australia: Orders under 120 AUD are charged 30 NZD (~25 AUD) for tracked courier. Orders above this receive free shipping.
Asia Pacific Region: Orders under 180 NZD are charged 60 NZD for tracked courier. Orders above this receive free shipping. Any entry, customs or duties are at the customer's expense.
USA: Minimum shipment value is 60 USD. Orders under 150 USD are charged 60 USD for tracked courier plus duties and taxes paid. Orders above 150 USD receive free shipping.
Canada: All orders charged a flat rate of 90 NZD (~80 CAD) to cover entry fee, duties and taxes paid as well as courier.
Europe including UK: Shipping is paused to this region. There is no courier option that makes sense.
Rest of World: If you are not in one of the above markets, we are paused on shipping further abroad.
Note re Goodbye SANDFLY:
In many markets Goodbye SANDFLY is classified as a pesticide. Although it can be used as a massage oil on children, the word repellent gets too much attention and is associated with harmful chemicals. If you do not see this option in our shop, we have added Advenchur Travel Spray to those markets. It's the same product, but labelled to look less scary to officials.
Delivery Times
We do our best to get your order to you as quickly as possible. To help with expectations, please allow:
For NZ customers, please allow 3 working days for delivery. (Allow 1-2 extra days for Rural Delivery.) If the order is small, we’ll send them “No Signature Required” so that they are easy to get at home. If they are larger, you may be required to sign on receipt, or take a card to the post office to retrieve.
For International customers, shipping times are 10-15 working days. Orders are despatched via tracked and insured service depending on the location, and you may be required to sign on receipt.
We cannot guarantee delivery by a particular date. If you are going away, please allow sufficient time or arrange an alternative address for your order to be delivered.
Have more questions? Visit our NZ and world-wide page
Ingredients
Our Guarantee
We are so proud of the products we create that we offer a Goodbye Worries, 30 day money-back promise.
Download Product Safety Sheet
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Made in New Zealand
Certified Natural
NATURALLY EFFECTIVE
Expect More from Your Lip Balm
If you find yourself reaching for your lip balm over and over, desperate to feel that soothed feeling for your chapped lips, but your lips still hurt, it's time for a new lip balm.
SKIP the petrochemicals, synthetic ingredients, and even natural ingredients that actually irritate your lips.
CHOOSE our natural lip and balm. So much more value, AND uses than the small twist up tube.
START reaching for ingredients that can really soothe your lips, not just cover them over with some slippery feeling film.
EASY APPLICATION
Small enough to carry, big enough to do more
Handy sizes to slip into backpacks and handbags to go anywhere. Larger sizes for a bedside table or the bathroom cabinet, and as refill for the smaller tin.
THE TRUE MULTI-PURPOSE BALM
Use Manuka Balm to
prevent or soothe chaffing
soothe cuts, scrapes, bites, stings
respond to road rash
support over-sunned lips
and of course....
help chapped lips heal!
The natural balm for lips and skin
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