Return Product Packaging - New Zealand
Free Courier in New Zealand at $50
Return your empty Stainless Steel packaging by using this page to tell us you need a courier ticket to be email to you. (New Zealand returns only at this time).
You can choose to go through a Zero sales transaction so we've got your correct address, no credit card required. We'll email a courier ticket to you in within 2 business days.
Or add this zero amount item into your regular shop, and we'll get the message that we need to ship you new products as well as email a courier ticket for returning packaging.
Please wash and dry the Steel (and aluminium) containers before sending.
Once we receive your Steel container, we will issue you a $20 credit to use as you choose on the online shop.
We're just beginning to consider how to bring other packaging back to us. If you have any aluminium tins that are ready to be retired, we can take care of getting them into the correct recycling stream. They are too small to get captured in curbside recycling. And we want to recycle all of the aluminium that we can.
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Shipping Details
Shipping & Shipping charges
All New Zealand orders are sent via tracked domestic courier. International orders are shipped via DHL or Fed Ex's tracked courier service.
New Zealand Customers
Orders under 50 NZD are charged at 7.50 NZD shipping (inc. GST)
Orders of 50 NZD and over receive free shipping to NZ addresses.
International Customers- We can't ship everywhere- and we're doing our best about the costs!
Update May 2026
Courier pricing and customs issues have more than doubled in the past year and brought us to trim our international sending options.
Small orders with a big shipping charge just don’t make sense to anyone. Make your order big enough to be worthwhile, our products make great gifts.
Australia: Orders under 120 AUD are charged 30 NZD (~25 AUD) for tracked courier. Orders above this receive free shipping.
Asia Pacific Region: Orders under 180 NZD are charged 60 NZD for tracked courier. Orders above this receive free shipping. Any entry, customs or duties are at the customer's expense.
USA: Minimum shipment value is 60 USD. Orders under 150 USD are charged 60 USD for tracked courier plus duties and taxes paid. Orders above 150 USD receive free shipping.
Canada: All orders charged a flat rate of 90 NZD (~80 CAD) to cover entry fee, duties and taxes paid as well as courier.
Europe including UK: Shipping is paused to this region. There is no courier option that makes sense.
Rest of World: If you are not in one of the above markets, we are paused on shipping further abroad.
Note re Goodbye SANDFLY:
In many markets Goodbye SANDFLY is classified as a pesticide. Although it can be used as a massage oil on children, the word repellent gets too much attention and is associated with harmful chemicals. If you do not see this option in our shop, we have added Advenchur Travel Spray to those markets. It's the same product, but labelled to look less scary to officials.
Delivery Times
We do our best to get your order to you as quickly as possible. To help with expectations, please allow:
For NZ customers, please allow 3 working days for delivery. (Allow 1-2 extra days for Rural Delivery.) If the order is small, we’ll send them “No Signature Required” so that they are easy to get at home. If they are larger, you may be required to sign on receipt, or take a card to the post office to retrieve.
For International customers, shipping times are 10-15 working days. Orders are despatched via tracked and insured service depending on the location, and you may be required to sign on receipt.
We cannot guarantee delivery by a particular date. If you are going away, please allow sufficient time or arrange an alternative address for your order to be delivered.
Have more questions? Visit our NZ and world-wide page
Ingredients
Our Guarantee
We are so proud of the products we create that we offer a Goodbye Worries, 30 day money-back promise.
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Made in New Zealand
Certified Natural
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